Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About The Chicago Architecture Center

What is the Chicago Architecture Center?

The Chicago Architecture Center is a non-profit organization dedicated to sharing Chicago’s architectural stories through exhibits, tours, and educational programs.

Where is the Chicago Architecture Center located?

It is located at One Illinois Center, 111 E. Wacker Drive, at the corner where Michigan Avenue meets the Chicago River.

What are the opening hours of the Chicago Architecture Center?

The center is open Sunday to Thursday from 10 AM to 5 PM, and Friday to Saturday from 10 AM to 7 PM.

Are there any days the Chicago Architecture Center is closed?

Yes, the center is closed on Thanksgiving, Christmas, and New Year’s Day.

What can visitors expect to see inside the Chicago Architecture Center?

Visitors will find two floors of exhibits, including the largest scale model of Chicago with over 4,250 miniature buildings and interactive displays.

Does the Chicago Architecture Center offer tours?

Yes, the CAC offers more than 50 boat, walking, and bus tours throughout Chicago.

Is the Chicago Architecture Center accessible by public transportation?

Yes, public transportation is recommended as paid street parking in the area is limited.

Is the building that houses the Chicago Architecture Center architecturally significant?

Yes, the building was designed by Ludwig Mies van der Rohe, a pioneer of modern architecture.

Are guided tours available at the Chicago Architecture Center?

Yes, guided tours led by expert docents are available for many tours and exhibits.

Does the Chicago Architecture Center offer any special events or festivals?

Yes, it hosts the Architecture & Design Film Festival and the annual Open House Chicago festival.

Can visitors explore the Chicago Architecture Center exhibits on their own?

Yes, visitors can explore exhibits at their own pace and interact with multimedia installations.

Is there a café or gift shop at Chicago Architecture Center?

Yes, the CAC Design Store offers a selection of books, apparel, and gifts for visitors.

How long does a typical visit to the Chicago Architecture Center last?

Visit duration varies, but most visitors spend between one to two hours exploring exhibits and tours.

Are the tours at Chicago Architecture Center wheelchair accessible?

Some tours may have limited ADA accessibility, so visitors are advised to check details before booking.

Is free Wi-Fi available at the Chicago Architecture Center?

Free Wi-Fi is likely available, supporting interactive exhibits and visitor connectivity.

Can visitors participate as volunteers at the Chicago Architecture Center?

Yes, the CAC welcomes volunteers for roles such as docents, exhibition hosts, and education guides.

Is photography allowed inside the Chicago Architecture Center?

Photography is generally permitted, especially during events like the Open House Chicago photo competitions.

Does the Chicago Architecture Center provide information about nearby landmarks?

Yes, the center offers insights about iconic Chicago skyscrapers and neighborhoods through its exhibits and tours.

Are group and private tours available at the Chicago Architecture Center?

Yes, the center offers group and private tour options tailored to visitor interests.

Where can visitors find accessibility information for the Chicago Architecture Center’s tours?

Accessibility details can be found on this page or requested directly at the venue to ensure a comfortable visit.